We are always working hard to make sure you are happy with your purchase from Max.Shield Optics. We Guarantee to make a correct pair of lenses according to your ordered. Our professional staff are working diligently with utmost professional integrity to make sure that every pair of lenses are produced perfectly. We verify your lenses according to ANSI standards; Max.Shield only use raw materials certified by FDA, and check for any material defects like scratches, chips, and other cosmetic defects, we are challenging zero defect through 100% sampling test for the products shipped.

Please inspect your lenses upon receipt. If you find a quality issue or damage, please contact us as soon as possible so we can attend and correct any issues or concerns you might have without delays.

Orders are shipped within 1 business day (Monday – Friday) of cleared payment.

US DOMESTIC SHIPPING:
– USPS First Class Mail, and we provide free and trackable shipping for most US domestic orders except some low value items.

INTERNATIONAL SHIPPING:
– USPS First Class International Mail, Most packages will be trackable when the packages are in US, but no tracking information can be provided once the items leave US. Most packages will be delivered in 2 weeks, but it could take as long as 6 weeks for internatinoal packages to be delivered. Since the insurance company requires us to wait 45 days before we can report a package loss, we require our buyers to wait same number of days.

IMPORTANT NOTE:
– In certain country, Import duties and taxes may be apply and collected upon delivery. These charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s custom office to determine what these additional charges will be.

If there are salt or particles on the lenses when you enjoy a fun day at the beach, please try to blow them off; if they will not blow off, please run clean water over the lenses to remove the particles or salt. 

To remove smudges, fingerprints, please wash the lenses in mild soapy water gently, or use a soft lens cleaning spray and dry the lenses with the micro-fiber cloth, tissues, or soft cotton cloth. DON’T use liquids which contain chemicals can damage the coating and DON’T use Oakley lenses clean liquid.

We accept PayPal only. Item will be shipped to customer’s PayPal address. Please contact us as soon as possible if you want to change your shipping address. Shipping might be delayed when shipping address is changed. Payment must be received within 5 days after the auction is closed. Your purchase will be discard if payment is received in 10 days, and eBay might record an unpaid item in your account.

If you are not happy with your lenses for any reason, you have up to 60 days to return them for a full refund. Please visit your purchase history to start the return process.