SHIPPING POLICIES:

Most orders placed before 4:00 pm PST Monday-Friday will be shipped the SAME business day.  Orders placed on weekends, holidays or outside of normal business hours will ship the following business day (unless special arrangements are made prior to placing the order). Shipping options for US & Canadian addresses will be displayed during the checkout process.

*Standard US orders over $100.00 are eligible for FREE 2-3 Day Shipping via FedEx, UPS or USPS Priority Mail (carrier selected at our discretion, please contact us prior to ordering for special requests/circumstances).  Oversized items, such as pump kits & rigid gaskets as well as hazardous products, such as fuel additive are eligible for FREE Ground Shipping via FedEx or UPS (carrier selected at our discretion, please contact us prior to ordering for special requests/circumstances), and normally take 2-5 business days for delivery (depending on location).

For US orders we also offer flat-rate Next Day & 2 Day expedited shipping via FedEx & UPS (carrier selected at our discretion, please contact us prior to ordering for special requests/circumstances).

By default our carriers deliver on normal business days only (Monday-Friday).  Saturday delivery is available to select locations (at an additional cost) please contact us for pricing & availability.

Due to logistical impacts associated with current events carriers are no longer offering any money back guarantees, this is beyond our control & therefore unfortunately shipping charges are not refundable under any circumstances.

Worldwide shipping is also available, please contact us for options and pricing.

To prevent lost or stolen packages, our default shipping option includes Signature Confirmation which requires a signature at the time of delivery. If you decline the Signature Confirmation option, you accept full liability in the event that your package is lost or stolen after delivery.

Please monitor the tracking information provided and plan to be available to accept delivery in person. If that is not feasible we recommend that you contact the carrier prior to delivery to coordinate a secure location where your package can be left or request that they hold your package for pickup. InjectorsDirect.com will not be held liable for packages that are lost or stolen after delivery. Please carefully inspect your package and it’s contents immediately upon delivery. Claims for missing or damaged merchandise must be reported within 24 hours of delivery confirmation scan, NO EXCEPTIONS.

RETURN POLICIES:

To ensure your satisfaction, we allow our customers to return new and unused Products, subject to the limitations and procedures set forth below:

60-Day Return Period

You may return an item purchased from InjectorsDirect.com for any reason up to 60 days from the original invoice date, provided that the item has not been installed and is in “brand-new” condition.  No refunds will be given on Products that have been installed.

To return an item, you must first request a Return Merchandise Authorization (or “RMA”) number from InjectorsDirect.com. To obtain an RMA number, please call us, and provide the following information: original invoice number; part number; serial number (if applicable); quantity; reason for the return with as much detail as possible; and any other relevant information that will help us process the return with speed and accuracy.

Refunds will be processed immediately upon receipt, inspection of goods and confirmation that they are new and in resalable condition.  Return shipping costs are the responsibility of the customer.  Original shipping costs will be deducted from refund amount.

WARRANTY POLICIES:

IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS LIMITED WARRANTY, SEND THE UNUSED PRODUCTS IN THE ORIGINAL PACKAGING BACK TO US IN ACCORDANCE WITH THE TERMS AND CONDITIONS OF OUR RETURN POLICY.

What Does This Warranty Cover?
This limited warranty covers any defects in manufacture and/or materials in injector products (collectively, the “Product” or “Products”) purchased directly from InjectorsDirect.com, a California corporation (“InjectorsDirect.com”).

What Does This Warranty Not Cover?
This warranty does not cover damage to Products caused by contaminated fuel, improper installation, or any other outside influence. Also, disassembling or tampering with the Products voids this warranty.

What is the Period of Coverage?

• All refurbished and remanufactured Products carry a two (2) year limited warranty from the original invoice date.
• All new Products carry a three (3) year limited warranty from the original invoice date.

Coverage is valid only for the original purchaser. This warranty is not transferable.

What Will We Do to Correct Problems?

If during the warranty period any Product fails to function as designed (not as a result of outside damage, improper installation, or misapplication) as determined by our testing, InjectorsDirect.com, at its option, will repair or replace the defective or malfunctioning component or the Product at no charge. Using the instructions below, you will need to send the Products back to us (at your expense) during the warranty period for testing and warranty consideration. If our testing confirms that any Product does not exhibit any manufacturing defect within the manufacturer’s specifications we have identified, you will be assessed a fee for cleaning / testing and the Product(s) will be sent back to you at your expense. The cleaning and testing fee for non-warrantable parts is $50 per injector or $400 per high pressure pump.

What Will We Not Do?

No refunds, exchanges or returns are given on Products sent to us under a warranty claim. We do not offer refunds, exchanges or returns on Products that have been installed. InjectorsDirect.com assumes no liability for the improper installation, improper Product selection, or misapplication of the Products. You are responsible for having your installer install the Products correctly. If in doubt, you should contact the manufacturer directly before installing the Products. Under no circumstances shall InjectorsDirect.com be liable for any expenses you may incur related to the Products. This includes, but is not limited to, labor or installation charges, down time, towing, travel, lodging or other expenses incurred in diagnosis of any claimed defect (such as third party testing), removal or reinstallation of the Product, or any other contingent expenses you may incur. 

The Products are provided on an “AS IS” with all faults basis and with no warranty except the limited warranty set forth above. To the maximum extent permissible by law, InjectorsDirect.com does not warrant that the products are of mechantable quality or that they can be used for any particular purpose. These are considered implied warranties. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. If a limitation on implied warranties is not permitted in your State, the implied warranties shall be limited to the term of the warranty period provided above.

How Do You Get Service?

All warranty claims are subject to prior approval by InjectorsDirect.com. To be eligible for warranty service you first MUST contact us via eBay messaging. We will provide you with a Warranty Claim Request Form which must be completed and returned to us before any Warranty Claim will be initiated. Once we receive your completed Warranty Claim Request Form, we will provide you with an RMA number and written instructions for sending the Products to us for evaluation. We do not accept Products sent to us without a completed Warranty Claim Request Form and RMA. You will need to pay for shipping the Products to us. Depending on the results of our testing, you may need to pay for us to ship the Products back to you.

We do not store the Products you voluntarily send to us for testing indefinitely.  It is the original purchaser’s responsibility to communicate with us regarding the results of the testing and to pay any testing fees owed for the Products. We will hold the Products for ninety (90) calendar days from the date we receive the Products from you (the “Storage Period”) and will use commercially reasonable efforts to communicate with you (using the phone number and e-mail address you provided at the time of your purchase and/or at the time the RMA is issued regarding the Products) the testing results and if there are any fees owed.  If we do not hear from you and/or any applicable fees remain unpaid at the conclusion of the Storage Period, we will deem all of the Products you sent to us to have been intentionally abandoned by you (the “Abandoned Property”) and will dispose of, use, reuse and/or resell the Abandoned Property at our discretion.

Are Your Damages Limited?
Under no circumstances shall InjectorsDirect.com, its directors, shareholders, officers, agents, employees, contractors, successors or assigns be liable for any injuries or damages whatsoever to any person or property arising from the installation or use of the Products, which shall include, but not be limited to, consequential, incidental, special, exemplary or punitive damages. To the maximum extent permissible by law, InjectorsDirect.com’s liability in all events is limited to, and shall not exceed, the purchase price paid for any Product that gives rise to any liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How Does State Law Relate to This Warranty?
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Unless otherwise prohibited by law, in any action or proceeding related to this limited warranty, the parties consent to the exclusive jurisdiction and venue of the Superior Court in and for the County of San Luis Obispo, California.

Effective August 5, 2021